Roots_Energize
Active Member
My girlfriend and i just took a trip up to Toronto for are vacation and got screwed over by dundas Square hotel, on there website they claim to be "Clean" and "newly renovated", which is far from the truth! We registered and paid upfront as they requested for 2 nights and headed up to our room to find a closet with a bed in it, very small and dirty, there was specs of what appears to be blood on three locations, across from the bed, above the sink in the bathroom, and next to the toilet , one of our pillows didn't even have a proper pillow case on it, the mattress was plastic and was ripped up, hair in the linen, patches of paint on the walls, dirty drawers, tiny box for a window, and exposed pipes on the ceiling! funny they didn't show pictures of this on there website.
We went down and asked to get our money back and the guy said we would get refunded for the next day before 11 am, but not this night, so we asked for some clean linen and put the sheets over top everything .
The next day we went down to the main desk and there was a new guy there so we explained everything to him , he said that we cant get our money back , blamed us for sleeping in the room, and blamed us for not changing to another room, we said that the guy on the other night didn't give us that option, we argued for sometime, so we took out the cell phone and started making calls, that made him finally call his manager,
we had payed 75 dollars for one night plus tax, plus we had to put down a $20 deposit , so thats $105 , but the guy only gave us back $70 and the guy refused to give us back our $20 room key deposit!
Tired and frustrated we left, but later on we discovered that rooms are actually suppose to be $55 dollars a night, including tax so they charged us $75 a night plus additional taxes!
i went back there and confronted him about it and he told me that he knows nothing about that and we should come back later in the day and talk to the manager in person, i said to him that the prices of the rooms should be basic information that all staff should know, he continued to brush me off claiming he was really busy, i left.
Check out some pictures for proof
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4329.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4325.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4330.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4335.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4333.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4336.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4334.jpg
heres there website, false advertising for sure, that picture of the women at the front desk, it doesnt even exist, it was a crappy little counter!
http://www.hoteldundas.com/index.html
Dundas Square Hotel
223 Church Street, Toronto, Canada, M5B1Y7, Canada
Phone: 416-504-2024
Fax: 647-723-7356
E-Mail Us at: contact@hoteldundas.com
We went down and asked to get our money back and the guy said we would get refunded for the next day before 11 am, but not this night, so we asked for some clean linen and put the sheets over top everything .
The next day we went down to the main desk and there was a new guy there so we explained everything to him , he said that we cant get our money back , blamed us for sleeping in the room, and blamed us for not changing to another room, we said that the guy on the other night didn't give us that option, we argued for sometime, so we took out the cell phone and started making calls, that made him finally call his manager,
we had payed 75 dollars for one night plus tax, plus we had to put down a $20 deposit , so thats $105 , but the guy only gave us back $70 and the guy refused to give us back our $20 room key deposit!
Tired and frustrated we left, but later on we discovered that rooms are actually suppose to be $55 dollars a night, including tax so they charged us $75 a night plus additional taxes!
i went back there and confronted him about it and he told me that he knows nothing about that and we should come back later in the day and talk to the manager in person, i said to him that the prices of the rooms should be basic information that all staff should know, he continued to brush me off claiming he was really busy, i left.
Check out some pictures for proof
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4329.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4325.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4330.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4335.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4333.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4336.jpg
http://s274.photobucket.com/albums/jj278/wickedstyley/?action=view¤t=IMG_4334.jpg
heres there website, false advertising for sure, that picture of the women at the front desk, it doesnt even exist, it was a crappy little counter!
http://www.hoteldundas.com/index.html
Dundas Square Hotel
223 Church Street, Toronto, Canada, M5B1Y7, Canada
Phone: 416-504-2024
Fax: 647-723-7356
E-Mail Us at: contact@hoteldundas.com