News   GLOBAL  |  Apr 02, 2020
 6.1K     0 
News   GLOBAL  |  Apr 01, 2020
 31K     0 
News   GLOBAL  |  Apr 01, 2020
 3K     0 

Urban-Affair

Senior Member
Member Bio
Joined
Nov 19, 2007
Messages
2,264
Reaction score
1,213
My wife and I just got back from a month in Europe, and I will tell you that the much coveted Zurich airport, while fine inbound, was terrible outbound, with a 1.5hr baggage drop off for us regular folks. Pearson on the other hand, was quick both outbound and inbound. We went from June 24 to July 24. It took us 30 mins on both sides for what it is worth. I think the Arrivecan app may have helped a bit. We also arrived at 10pm coming back to Toronto, so that could account for the quick customs experience.
 

BermudaTO37

New Member
Member Bio
Joined
May 28, 2007
Messages
68
Reaction score
476
I have been through Pearson for July/August to Paris, Calgary and lastly St. John’s all ending yesterday. Zero issues and I was in and out without a problem. I think the issue was that I went early and got through in 15 mins vs the hours everyone was talking about. Good thing I have lounge access to kill the pain.
 

alvinf

New Member
Member Bio
Joined
Aug 9, 2022
Messages
1
Reaction score
0
Has anyone flown to dublin airport from pearson recently? I want to know how long it will take to clear customs; i've planned a second one-way flight to belgium from dublin after landing in dublin from toronto (toronto-dublin 1way + dublin-belgium 1way).
 

crs1026

Senior Member
Member Bio
Joined
Oct 17, 2014
Messages
8,357
Reaction score
14,723
Flew out of the commuter area of Terminal One today, and it left me convinced that Air Canada is the master of its own misery.

It’s clear that the horror stories about lost luggage have led to people relying on carryon. That has led to a huge lineup pre-security at a checkpoint where AC staff measure each piece of carryon baggage. Those bags passing the test are given a red ribbon, which is never checked downstream. The checkpoint was pretty porous, and those of us with Nexus cards were waved around the checkpoint (Nexus is the best travel investment I ever made…it even expedites passage for domestic flights).

The security checkpoint, even with Nexus, was slow going….. again, because more travellers were passing carryon size suitcases through the scanners. Many appeared to have forgotten the carryon regs (liquids in a clear bag etc) and a significant proportion of bags were being flagged for secondary screen. Lots of staff on hand (some appeared a bit inexperienced) but could not keep up with the flow of flagged bags. When the backlog of flagged bags reached the point where the machine pulls them off the belt, the line stopped dead…. no one was getting through, sufficient staff or not.

At the gate, the sole AC gate agent was trying hard but clearly inexperienced and overwhelmed - so passage onto the plane was also slow. And then the real fun began…. there was so much carryon that it could not be stowed, so the flight attendants collected a dozen or so bags to be checked, took them off the plane…. but then each had to be issued a luggage tag and stowed with the checked bags. The gate agent had to run back and forth to the indoors to print tags.

The aircraft for our flight was at gate and available for boarding on time, but boarding was delayed first a half hour due to pilot (un)availability but then by the combined slowness of the gate agent and then the baggage stowage by another 40 minutes. We departed 1:20 late - clearly avoidable delays.

Clearly AC needs to restore passenger confidence in baggage checking, such that a greater proportion of baggage is checked (not everyone flies with carryon only). That would improve the flow at security and also speed boarding. From today’s experience, the carryon volume seems to be what is taxing the system, more than staffing per se.

- Paul
 
Last edited:

Top