The woman who was pushed onto the tracks at Yonge Station is suing the TTC for $1 million dollars.
While I do think this a cash grab, she does have a point. The TTC knew the mentally ill and homeless were a problem on the system but chose to ignore it. That willfull ignorance led to someone getting pushed onto the tracks.
Too far. The TTC has no authority to remove someone from the system or otherwise detain them because they are homeless or mentally ill. Neither of those things are illegal, nor do they contravene TTC by-laws. Yes, people
who find themselves in the above categories ought to have benefited from community outreach, and offers of help; but that really isn't the TTC's traditional mandate or expertise.
The TTC's authority to remove people or involve police is limited to people engaging in criminal conduct, threatening same, or whose mental state is sufficiently problematic and visibly so that there is reasonable belief they may harm themselves or others. Alternatively by-laws do permit ejection for by-law violations, but the only probable one might be non-payment of fares. Given the negative attention that aggressive fare enforcement has been met with, I can't imagine that being undertaken on someone obviously vulnerable.
Morevover, as @marcus_a_j notes above, the vast majority of such vulnerable people do not pose a material risk to others.
I'm interested to see where this goes but it may end up bringing changes to the TTC. While not the same this reminds me of the Human Rights complaint that led to announcements, chimes and textured platform edges on the system.
The legitimate grounds for objection here would be around delayed response...........
And....perhaps, a case could be made for Platform-Edge-Doors; though I don't believe their absence can be reasonably construed as negligence; notwithstanding I think of them as a good idea for a host of reasons.