Unfortunate anecdote from LinkedIn about an OTR conversion not being maintained:
I've been without heat in my Edmonton apartment for 29 days.
My landlord is Strategic Group, the Calgary-based real estate company led by CEO Riaz Mamdani. I rent at Capital Apartments, one of Strategic Group's office-to-residential conversions in downtown Edmonton. My heat pump failed on December 25, 2025. It is now January 23, 2026. Interior temperatures have dropped to 9°C. It has been as cold as -27°C with wind chill outside.
Alberta Health Services inspected my unit and sent Strategic Group an official compliance report on January 14. Five days later, rather than scheduling the repair, Strategic Group sent another technician to prepare another quote.
I have received no confirmed repair date. No response to my compensation requests. I am sleeping next to a space heater with frost forming on my windows.
Strategic Group owns and manages residential properties across Alberta, including Capital and e11even in Edmonton, UPTEN, Cube, Missao, and Marda in Calgary, and Terra Townhomes in Airdrie. They operate out of the CN Tower in Edmonton and their head office at Strategic Centre in Calgary. They are currently developing the Barron Building and recently acquired Chevron Plaza for conversion.
I'm sharing this here because prospective tenants, investors, partners, and commercial clients deserve to know how Strategic Group responds when essential services fail. This is not a one-off maintenance delay. This is 29 days of corporate negligence during the coldest month of the year in Alberta.
I have filed complaints with Alberta Health Services and the Residential Tenancy Dispute Resolution Service.
People in the comments were extremely kind, offering the guy free accommodations and other forms of help. It's insane to me that his situation has gotten this bad, as any landlord is surely aware of how much cheaper it is to fix a heat pump than it is to repair a pipe that bursts in the cold.