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Hallway health care metric one of several 'to be retired' from health agency’s public report
From https://www.torontotoday.ca/local/health/hallway-health-care-metric-one-of-several-to-be-retired-from-health-agencys-public-report-11839775
The metric was not included in the latest Ontario Health annual report, with one emergency physician calling it ‘utter malpractice’ to not release the data publicly
An average of 1,390 Ontario patients were treated each day in “unconventional spaces” — mainly stretchers in emergency department hallways — in early 2024, according to Ontario Health’s 2023-24 annual report.
This was slightly higher than the average of 1,326 patients the year prior, the agency stated in its 2022-23 annual report.
This figure, however, was not included in the agency’s latest annual report released last month, although several emergency doctors who spoke with The Trillium say hallway health care is a problem that physicians, nurses and patients continue to face on a regular basis.
In fact, the 2024-25 annual report from Ontario Health, the agency overseeing the province’s health-care system, says that the average number of patients being treated in "unconventional spaces" is one of several “measures to be retired” under an updated "Accountability Agreement" with the Ministry of Health.
"We track how the health system is performing using indicators set out in our Accountability Agreement (AA) with the Ministry of Health. This agreement, which is updated every three years, will be refreshed in 2025 to focus on what matters most to people in Ontario," the agency's report stated.
Ontario Health said that as part of its work to "track performance indicators," which helps keep its focus on improving care for Ontarians, the agency updated the indicators to "move beyond those focused on COVID-19 recovery and to remove those with reporting delays."
Other measures a footnote in the report stated would be "retired" include the percentage of hip and knee surgeries done within the recommended target wait times, adult cancer and non-cancer surgical volumes, the percentage of patients who visited an emergency department (ED) four or more times for mental health and addictions reasons, the proportion of virtual to in-person primary care visits, the number of patients accessing virtual care, the percentage of Ontarians with a virtual visit in the past year, the percentage of COVID-19 tests completed within two days and the percentage of cancer screening tests compared to pre-pandemic volumes.
Data for these measures were also not included in the 2024-25 annual report.
Asked whether it would still track these metrics, the government indicated that Ontario Health is still monitoring “no-bed admits,” mental health and addictions-related ED visits, cancer screening rates, surgeries done within the recommended wait times and more.
“The proportion of primary care visits that are virtual, proportion of Ontarians accessing virtual care, percentage of tests completed to pre-pandemic, and COVID test indicators are no longer tracked as they were solely to monitor care during the pandemic,” said Ema Popovic, spokesperson for Health Minister Sylvia Jones.
“To be clear, outside of the annual reporting process, Ontario Health tracks key performance indicators to help ensure the healthy system is delivering high-quality care, this includes measures that have been highlighted in the Annual Report, but also many others,” Popovic said.
She added that the measures included in Ontario Health’s annual report “are those relevant to assessing the agency's performance” and that 21 new performance indicators were added in the 2024-25 report for this purpose.
This includes colorectal, cervical and breast screening participation rates and the number of days of physician coverage provided to communities in need.
“I think that's complete and utter malpractice in terms of public accountability and transparency for our biggest line item in our province's budget,” said Dr. Raghu Venugopal, an emergency physician in Toronto, of the government not publicly sharing hallway health-care data.
“Why hide the data? What does it achieve? Because nurses, doctors, patients, families know it right? … It's our taxpayer money, we'd like to know how it's being spent, where can we spend better,” said Venugopal.
He said he hopes the Ford government decides to share the data publicly.
"The only reason you wouldn't share data is shame, and I don't think there's a need to be shameful, because this actually is not a political issue," he said. "It's not one person that did this, it's decades that did this, multiple administrations ... it's like an abscess, just say it's there and open it and deal with it."
He called the reality of hallway health care “brutal.”
"I am one of thousands of doctors who can tell you that what happens because of hallway medicine is an affront to human dignity, a patient safety issue and just terrible medicine," Venugopal said, adding that patients are having their undergarments changed or sensitive exams done in hospital hallways because of a lack of available beds.
Dr. Alan Drummond, an emergency physician in Perth, said he “wouldn't put it past this or any other government to try and hide key performance indicators that put them in a bad light,” if that is in fact the intent of any change.
“It doesn't matter whether they publish it or not. The reality of it is every emergency physician and every emergency nurse in this province knows that it's not good, it's not getting better anytime soon, and you can't hide from it,” said Drummond, who is also past chair of public affairs for the Canadian Association of Emergency Physicians.
Drummond said physicians are routinely treating patients in hallways, chairs, closets and other spaces around hospitals.
“We’re frankly sick of it,” he said. “I saw somebody last year in a toilet. In a physical toilet, I examined a patient because I had no other space to see them.”
Drummond said doctors at his hospital often see patients in an ambulance bay that has a window “wide open to the entire world.”
“There's no pretext anymore of privacy, confidentiality or dignity — it's all gone. We're wiping people's asses in hallways,” he said.
Meanwhile, provincial opposition parties also slammed the government.
Dr. Adil Shamji, an emergency room doctor and the Liberals’ critic for primary care, urgent care and public health, said the hallway health-care metric is important to track because the measure affects the flow out of the emergency department and how long people are waiting to see an emergency doctor.
The data should also be public, he said, because seeing the number of people not receiving "timely, dignified care ... allows Ontarians to know what to expect and empowers them to demand better."
NDP health critic France Gélinas pointed to the 2018 promise from Ford's Progressive Conservatives to end hallway health care.
"Eight years in government later and they’ve decided hiding this data is easier than fixing the problems," she said in a statement. "The quality of service our hospitals deliver is directly related to how many patients are receiving care in the hallway. If we want to fix this problem we need to properly fund our hospitals."




