My girlfriend and I had a terrible island airport experience this past weekend. We both arrived a little over 2 hours early for our flight to get seats as close to the front as possible to quickly make it through customs. Our flight from Chicago was delayed an hour so they had canceled another flight from Chicago to fit both planes onto one. We finally get to Toronto and as were walking down the hall to customs, one of the employees directs us to walk down this other hallway. We get to the end of the hallway only to have another employee tell us that we have to turn around and that we shouldn't have come down this way. I guess at the same time, another flight from Boston had also arrived. So instead of being able to quickly get through customs, were stuck at the back of 2 incoming full flights. Instead of getting out of the airport at 10:00 we finally got through customs, baggage and the ferry by 11:30. It seemed like everyone at the airport didn't have a clue what was going on. Considering I could have gone through Pearson and been out of there in 30 minutes, waiting in a giant line for one of two customs officers was slightly frustrating.