Hi Centro owners,
Does anyone have any info on how their locker situation has been going?
We purchased our unit in Aug 2008 and we moved into the condo on March 15 and still do not have anything.
The builder sent out letters in the mail and then who ever responds to that letter by email the fastest gets priority on the limited lockers. What the $!$#! is that crap? Even more ridiculous is that our mail for the South Tower is still being delivered to a Canada Post distribution center instead of the building so we didn't get the letter until 3 days after it arrived because it is insane to drive to Canada Post every day.
Another moronic choice by the developer is to have the locker assignment done by a marketing employee in Vancouver who will only exchange contact through email and will not elevate any concerns we have or provide us with a phone number of someone else to speak to.
We sent our email response to their letter on April 13 - 3 days after the letter arrived - and as of June 6 we still don't even know if we are getting a locker or not and have not been taken seriously or provided any form of feedback in our requests.
To say that Henderson is dropping the ball on this would be an understatement.
I've been in my unit since March 15 and I still have boxes on the balcony and am airing out hockey gear in my den instead of using it for actual living space.
I remember one person on the forums mentioned they have family who works for Henderson, is there a number for complaints we can use or anyone we can speak to to get any bit of information on this? The marketing person is clueless and the Toronto sales office, customer service office and building manager just tell us - "we do not deal with the lockers, that is for the Vancouver office, just email
info@livingcentro.com"
What a freaking joke.
