It'll be interesting to see how the Icehouse's launch goes today. I know someone who works at the location where the staff trained and worked while waiting for construction here to wrap up, and this person says they'll have a rotten time today for two key reasons. First, because they haven't actually been able to go inside and familiarize themselves with their work areas. You can train all you want, but each restaurant will have its own unique layout, quirks, etc. Second, it's Battle of Alberta day, which will just put that much more pressure on them while they're already trying to work in an unfamiliar environment.
That being said, they've had a while to prepare themselves for this. So hopefully most things go well today, and the staff are able to meet this challenge. I'm certainly not writing them off, I just feel sympathy for them.
