We had very poor service the first time we went, but it was early days... you would hope that is sorted by now.
-A line up to get in even though it was nearly empty when we arrived as you had to check-in
-Tons of staff and only 1 bartender for quite a while and so we waited ~10mins just to be acknowledged -> multiple staff seeing us, but not asking or being proactive
-I ordered a pitcher of beer, she then asked what my friend was having (extra points
), but seriously...
-Ketchup for my fries, but none for him
-Food was acceptable, if not tasty (burgers of two varieties)
-A very slow bill (quite busy though)
-A line up when we left for reservations and another for walkups like a club... not efficient or friendly
I will give it another try or two though