I have been waiting for my PDI. How is the PDI appointment fixed? Do they call or email? Do you get appointment on weekends as per your convenience or you have to go when they call? After PDI is done how many days you get actual keys/possession of the condo? Has anybody got the keys/possession of the condo yet?
 
Thanks for sharing all the info.
My unit is closing in Apr and just had the PDI last week. The unit was okay but surprised to see the unit next door was not finished yet. The shared area was also far from move-in ready. Doubt what I can do if it's similar at the day of closing? On the other hand we also thought it's better to skip the occupancy since that expense must be high than residential mortgage.
 
oshin2000 said:
I have been waiting for my PDI. How is the PDI appointment fixed? Do they call or email? Do you get appointment on weekends as per your convenience or you have to go when they call? After PDI is done how many days you get actual keys/possession of the condo? Has anybody got the keys/possession of the condo yet?
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They emailed and provided a very tight time window, one day only actually. Maybe you can ask for an alternative time, we didn't.
 
Closing tomorrow. This project has some of the worst customer care correspondence I've ever experienced, from ANY service. The number of hoops you have to jump through to get to a human who can solve problems is insane. E-mails go unanswered for days, phone calls hit voicemail that get ignored. This whole ordeal is a lesson to recognize incompetence as a form of evil. I just pray that the management they hired is less frustrating.
 
bp613 said:
Closing tomorrow. This project has some of the worst customer care correspondence I've ever experienced, from ANY service. The number of hoops you have to jump through to get to a human who can solve problems is insane. E-mails go unanswered for days, phone calls hit voicemail that get ignored. This whole ordeal is a lesson to recognize incompetence as a form of evil. I just pray that the management they hired is less frustrating.
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How's everything? Are all amenities completed?
I hope you'll get your unit without too many deficiencies. I wonder how many buyers will back out from the deal.
 
homedepotbob said:
How's everything? Are all amenities completed?
I hope you'll get your unit without too many deficiencies. I wonder how many buyers will back out from the deal.
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Haven't got my keys yet because the builder's lawyers (Bennett Jones) were completely unresponsive yesterday. I'm guessing they don't have enough clerks working on this project. I heard there were cases where buyers flew in from Vancouver for the closing only to have the builder's lawyers ignore them on closing day. It's beyond ridiculous.
 
I called the concierge and they said we can expect an email from the management office about picking up the keys, but also said if I didn't get it yet, you can email them yourself and see what they have to say. Curious to hear the progress on this from the others.
 
Got the keys on Friday, but there's a bunch of things identified from our PDI that were not resolved. We still don't have a microwave, and there's still several very visible chips and cracks that need to be addressed. Apparently we were supposed to submit a form to request for these things within 48 hours of possession, but I only got this form today and there were no prior notification about this.
 
Final closing today. It is just perfect. We save commercial interest cost without occupancy. Even some common elements are not finished yet, it doesn't matter
 
bp613 said:
Haven't got my keys yet because the builder's lawyers (Bennett Jones) were completely unresponsive yesterday. I'm guessing they don't have enough clerks working on this project. I heard there were cases where buyers flew in from Vancouver for the closing only to have the builder's lawyers ignore them on closing day. It's beyond ridiculous.
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Today is the closing for our unit, and our lawyers said that everything was done on our side at 1:30 PM. But nothing at all from the builder's lawyer's so far (4:30 PM).
 
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