The Star
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High-tech tools help riders
Online trip-planning system in works as use of GPS technology expands to keep TTC bus commuters informed
Dec. 16, 2006. 12:00 PM
DONOVAN VINCENT
CITY HALL BUREAU
TTC boss Adam Giambrone hopes the agency will have a new "trip planning'' system — where riders would go online to plan their journey — up and running in the next year.
When that happens Toronto would have the same service Mississauga Transit provides, a service that has grown from 8,000 hits online per month when it launched last year, to 30,000 a month this past summer. (
http://www.mississauga.ca/portal/residents/publictransit)
"It's about giving people options. We want to make planning their trip on the TTC easier,'' Giambrone said yesterday.
Increasingly the TTC is incorporating high-tech tools to improve service for riders. The transit body is also looking into Global Positioning System technology that would use countdown clocks to inform waiting transit riders when the next bus or streetcar would arrive.
GPS uses satellite technology to track vehicle position. That allows for accurate arrival and departure times. York Region's bus rapid transit system — Viva — has been using the technology since its launch in September 2005 to let waiting riders know vehicle arrival times.
TTC staff reports scheduled for January will provide commissioners with updates on a work plan and costs for a trip planning system. Eventually riders would log on to the TTC's website,
http://www.ttc.ca and click on ``trip planner.''
You'd input a starting point using a street address or landmark, give a final destination in the city, and the system would tell you the buses or streetcars or trains needed to get there, and wait times.
Now users call the TTC to get routes planned over the phone.
Once a new system is in place there are tentative plans to provide the information to Google Transit. That would make the TTC's trip planner more accessible to visitors who want to come to Toronto and get around.
Representatives from the TTC and other transit authorities in the GTA have been meeting under the auspices of Smart Commute exploring the possibility of joining forces to form one seamless trip-planning system that would be available on Google Transit. But Giambrone says he wants to see the TTC's own system well underway before that happens.
The TTC had initially looked at a trip-planning initiative a few years back. But roadblocks, including the way the transit body managed its data, meant costs of $2 million and more. Senior management pulled the plug on the idea.
As for the so called "next-stop'' technology that incorporates GPS, the TTC is undergoing a "geospatial review,'' explains John Cannon, a chief IT representative with the TTC.
The TTC already has a few "talking buses'' in service, which use GPS technology to tell riders, via activated voices, the next stop coming.
GPS technology is also being used for security purposes to keep track of TTC vehicles that transport tickets and tokens.
Staff will report to the commission in about a month on GPS technology and how to expand it to "next-stop'' technology to assist riders waiting for TTC buses and streetcars, Cannon says.