cplchanb
Senior Member
My father has been an operator since 1988. I can tell you right now there is no pool of shuttle operators always on standby.
When they have scheduled closures they put the work up as overtime thereby scheduling crews.
They have something called spare board which are spare operators awaiting work but they get sent home after a hour or two of waiting. There is usually only a few if that operators on spare board at each time because they get paid even if they are sent home. They are there to fill no shows and sick calls not for shuttle service.
You need more than a couple operators for shuttles so what they usually do is call operators in the field who are on less busy routes or finishing up and ask if they can do a shuttle.
My father has been asked a number of times while driving to do one.
interesting....are drivers expected and/or briefed about primary shuttle routes as part of their training? then again thinking back i dont see much difference between going to york region doing a shuttle and doing a shuttle run for the first and second time.
after a while it just become ingrained into your head