Did anyone get a visual reference of their colour selection? I had a text document that I signed for colour selection but I had no visual reference. They wrote down the wrong floor colour option but without a visual sample I wasn't able to see the mistake.
 
tangerine 🍊 said:
Did anyone get a visual reference of their colour selection? I had a text document that I signed for colour selection but I had no visual reference. They wrote down the wrong floor colour option but without a visual sample I wasn't able to see the mistake.
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They replaced the flooring fast. Very happy overall with the quality. Also the staff have been really nice and helpful.
 
tangerine 🍊 said:
They replaced the flooring fast. Very happy overall with the quality. Also the staff have been really nice and helpful.
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So my floor was wrong too! How long did it take for them to replace the floor and who did you deal with? I’ve been dealing with customer care and I feel like I’m having to chase them now.
 
ash_p said:
So my floor was wrong too! How long did it take for them to replace the floor and who did you deal with? I’ve been dealing with customer care and I feel like I’m having to chase them now.
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I sent an email to customer care after my PDI. They never responded back so I assumed it was ignored even when I wrote a follow-up email. When I got the keys though and went to look a week later the floors were fixed. So they did it fast but poor in communicating that.
 
tangerine 🍊 said:
I sent an email to customer care after my PDI. They never responded back so I assumed it was ignored even when I wrote a follow-up email. When I got the keys though and went to look a week later the floors were fixed. So they did it fast but poor in communicating that.
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That's great! I did get a hold of them and got an answer. I got them to put rush on it, I just hate having to chase people for answers. Overall it was a good result though. Are you on the 4th floor as well?
 
ash_p said:
That's great! I did get a hold of them and got an answer. I got them to put rush on it, I just hate having to chase people for answers. Overall it was a good result though. Are you on the 4th floor as well?
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Yes I am :) Do you have a locker? Have you figured out how to access the lockers in the parking garage? None of my keys seem to work.
 
tangerine 🍊 said:
Yes I am :) Do you have a locker? Have you figured out how to access the lockers in the parking garage? None of my keys seem to work.
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I do have a locker. But they didn't even mention it to me so I assumed they have not been released yet. I haven't moved in yet so wasn't worrying about it. I should probably follow up now too.
 
Occupancy date scheduled for April 26th and no PDI date.. has anyone actually moved in yet ?
 
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