occidentalcapital
Senior Member
AgreedETS does not have a customer service mentality, they have a passenger service mentality. This is because ETS is not a business run for profit.
They do have recovery ratios in terms of fare revenue, but it does seem the current approach is based on this being a social service for the poor, not transportation for the masses. Besides revealing a disrespectful attitude towards lower income people, this approach also has the effect of making transit worse for everyone, including low income persons.