This memo was posted the other day:
Update - Transit Peace Officer Hiring and Commissionaires Wind Down
This memo provides Council an update regarding the hiring of new Transit Peace Officers and the wind down of Commissionaire Security Guards. At the April 8/9, 2025 City Council meeting, City Council approved Administration’s recommendation in CO02718rev - Options to Further Enhance LRT Safety - Further Analysis to transition budget from Edmonton Transit Service (ETS) to the Community Standards Branch in order to shift the deployment of resources from contracted Commissionaire Security Guards to Transit Peace Officers as part of the ongoing transit safety plan. Transit Peace Officers have more enforcement authorities and tools available to use to maintain transit safety, including the ability to write tickets, issue fines and initiate arrests or detain individuals if necessary. In addition, the increase in Transit Peace Officers allows for increased proactive patrols and faster response times, making transit more welcoming for all users.
Since then, Administration has been working to hire the first wave of staff while winding down the use of Commissionaire Security Guards in transit facilities. As of August 1, 2025, 50 per cent of the Commissionaire Security Guards had been reduced, with the remaining 50 per cent coming to an end on January 18, 2026. As of January 1, 2026, the hiring for 21 staff has been completed and the Transit Peace Officers have been deployed in transit spaces:
● 15 new frontline Transit Peace Officers
● Two Transit Peace Officer Sergeants
● One Professional Standards Investigator
● One Public Information Officer II for Community Services Communications
● Two inspectors for Transit Peace Officers
The shift to Transit Peace Officers (TPOs) has also increased Community Outreach Transit Team (COTT) support, with eight outreach workers embedded in TPO patrol teams and a new 24/7 COTT coverage model for the transit network, in place by Q1 2026. As we move into 2026, Administration will undertake a number of steps to complete this transition:
● December 2025 to March 2026 - Second Hiring Wave of 15 Transit Peace Officers
● January 18, 2026 - last phase of Commissionaire Security Guards removed from transit facilities
● March to June 2026 - Onboarding and training of Transit Peace Officers
● June 30, 2026 - Peace Officer Graduation
● July to August 2026 - Field Training
Riders are being informed of this change through traditional and social media, information in transit spaces and the ETS Connect newsletter for transit riders. Until the full complement of Transit Peace Officers have been deployed in the summer, riders may notice fewer uniformed transit personnel in transit spaces. However, there are several other resources in place to help keep transit spaces safe and comfortable for riders. ETS Control Centre staff monitor more than 1,000 security cameras across the transit network 24 hours a day, and riders have several ways to report incidents and request help:
● Call 911 if someone is in immediate danger.
● Use the blue emergency phones and red emergency buttons to connect with ETS security personnel if illegal activity is observed, or someone is displaying threatening behaviour. When the button is activated, a surveillance camera automatically monitors and records the area.
● Call or text Transit Watch (780-442-4900, 24/7), and ETS security personnel will respond as quickly as possible to help address the concern and dispatch resources as needed.
● Call 211 to connect with the 24/7 Crisis Diversion team if someone is in distress, but not in immediate danger; for example, if someone outside is dressed inappropriately for the weather or is experiencing a mental health concern.
● Call 311 if a transit area needs cleanup, or if graffiti or vandalism is observed.
All 30 new officers will be in service by July 2026, bringing the total number of TPOs patrolling buses, LRT and transit stations to 126.