crs1026
Superstar
I dislike Metrolinx’ “good news only” comms strategy but I don’t see what difference it makes to their effectiveness. Unless we think they are scanning forums like these for ideas to get them out of holes they dug themselves?
Organizations that have this latitude to bury problemsand rewrite their commitments inevitably develop a disfunctional culture where problems are not candidly raised, discussed, analysed, and corrected.
Metrolinx is well down this road.
If the original version (take your pick) were documented as a "commitment", there would have been more accountability around scope and scope creep. Perhaps some of the iterations might not have been worked on. Perhaps more would have moved to execution. Perhaps wasteful redesign would have been avoided.
LSE is a good example of "ready, aim, aim, aim, aim....." paralysis - that's not indicative of an effective, results focussed organization.
- Paul