[SubHuman]

When making a one-off trip to Burlington on Friday I got distracted and forgot to tap-off after getting off the GO Train. I realized it immediately when I got on to a local Burlington bus at the station and the full fare was displayed there instead of what should have been a zero transfer.
There is a contact form you can fill-in on the GO website to report it. (Click-on PRESTO for the category, then "Forgot to tap off" for the sub-category)

Customer Comment Form

Your comments are important and help us to continually improve our projects and programs.

www.gotransit.com

Although it took until this morning, they surprisingly not only responded, but will apparently also issue a credit to the Presto card to make up for the difference of the "Fare Adjustment - Tap Off Not Detected" charge.

 

[EastYorkTTCFan]

When making a one-off trip to Burlington on Friday I got distracted and forgot to tap-off after getting off the GO Train. I realized it immediately when I got on to a local Burlington bus at the station and the full fare was displayed there instead of what should have been a zero transfer.
There is a contact form you can fill-in on the GO website to report it. (Click-on PRESTO for the category, then "Forgot to tap off" for the sub-category)

Customer Comment Form

Your comments are important and help us to continually improve our projects and programs.

www.gotransit.com

Although it took until this morning, they surprisingly not only responded, but will apparently also issue a credit to the Presto card to make up for the difference of the "Fare Adjustment - Tap Off Not Detected" charge.

I had something similar happen when I didn't override a default trip but I ended up calling and they were able to fix it pretty quickly.

 

[APTA-2048]

Presto is really good about fixing these issues. You used to be able to do it in person at a GO Station, but now you can only do it through their website or phone line. I honestly found in person a lot easier though.

 

[EastYorkTTCFan]

Presto is really good about fixing these issues. You used to be able to do it in person at a GO Station, but now you can only do it through their website or phone line. I honestly found in person a lot easier though.

I did it in person one time and they were really good with it as well too. My guess is now that people have virtual cards in Google wallet and Apple wallet it's probably not as easy for them to do in the go stations now.