The improvements at the TTC, while welcome, have come with an enormous cost increase to the consumer. What's disappointing with Mr. Giambrone is that so little has changed at the TTC, even with his supposed young, fresh outlook. A new website and some more buses are nice, but the TTC needs many more serious changes than these sort of tiny, incremental movements we've seen. A shake up in how fares are collected and used is needed, and the ATU needs to realize the TTC cannot be run at their whim. Neither of these things were even on Giambrone's radar. More money went in, and more service came out, but all in the exact same way it did (if not worse) as before Giambrone was at the helm.
There's still huge line ups to buy monthly passes. You can't pay by Interac or credit card. This is wholly unnacceptable. Payments at the TTC are literally exactly the same as they were 50 years ago.
GPS is in all vehicles, has been for years, but outside of Spadina station, good luck trying to find out where that next train is. This should not be difficult to complete, most the technology for this can be bought off the shelf.
St. Clair was a disaster, 2 years late, well over budget, and pissing off a lot of local residents.
The benefits of spending 100% of the massive amount of Transit City's funding on light rail is dubious at best (to me, anyway).
The hybrid buses purchase was a complete disaster, and not at all thought through.
Giambrone got a few more buses and streetcars running, and under his watch cash fare prices went up 33%. Not a great record by any means.