They no sooner opened the Confederation Line, that they sold off all their surplus buses. It was craziness. Then they had given layoff notices to bus drivers long before LRT was to open and they ended up with a driver shortage. Then they not only cut bus service to downtown, and wrecked local downtown bus connections, but they also cut connecting bus service to the Confederation Line. The cost of maintaining the Confederation Line exceeded the cost of the bus service it was replacing, therefore, the need to make additional cuts. Then they couldn't get the promised 15 trains running, which just added passenger congestion and when it failed, the system was falling apart. The transit system was too dependent on one rail line.
I live in the south end of the city and the Confederation Line does not serve us, but we are forced to transfer to the Confederation Line for a few station ride, because they wanted as many buses out of downtown as possible.
LRT was supposed to deliver faster, and more reliable service to downtown. It delivers neither.
And now we face Phase 2 using the same trains without the confidence that it will work. We have also spent a fortune on Line 2, requiring a multi-year shutdown, AGAIN, and all it delivers for those living inside the Greenbelt is longer trains. No faster, no more frequent and still no direct service into downtown. The last will never occur based on current plans.
A rail system should make transit better. In Ottawa, it has not, at least not so far.