Well, you have a mall (a usage rarely known for venturing outside lowest-common denominator aesthetics), owned by a company whose entire business profits only on safe bets and keeping costs as low as possible while ensuring returns. Not exactly a recipe for thinking dramatic, inspiring architecture.
Plus, pretty much every render was set at night, making it quite clear (literally) that the all-glass form mattered markedly less than the tenants contained within.
What did/could you truly expect?
Manulife built the complex in the first place. So clearly they had some interest in design at one point.