In the news this week, was this incident(s) at Pearson, from this link:

Sunwing passengers say airline kept them 'in the dark' over 18-hour delays

What was supposed to be a trip to a tropical paradise ended up spiraling into a hellish episode for angry Sunwing passengers, who accuse the airline of keeping them in the dark during a weary day and night of delays at Toronto’s Pearson Airport.

The airline admits that several flights have been impacted, including Sunwing Flight 436, which was originally scheduled to depart for Punta Cana at 9:15 a.m. on Sunday.

More than 12 hours later, the flight was cancelled and rescheduled for the next morning.

But it’s what happened in between that has enraged many travellers.

Jana Jeffery blamed a lack of communication for the mounting frustration among those who were booked on the flight.

“We have not been told anything,” she told CityNews. “There’s been one delay after another. We’ve been moved from one gate to the next gate and it is disgraceful. We’ve got moms with kids, there was a 90-year-old gentleman in a wheelchair … it’s just utterly disgusting.”

Chandra and his wife Prakash were among those travelling with young children.

“They kept the passengers in the dark and didn’t share any information, and the flight passenger agent, he just turned his back … to all our questions,” Chandra said.

His exhausted wife called it “the worst day of my life.”

“I’m in no mood to go on a vacation now,” she vented. “(My children) have not eaten, they have not slept.”

Passengers say Sunwing offered them vouchers to take a limousine home, but by the time they received them it wasn’t a feasible option for some.

Full refunds were also offered to those who decided not to proceed with their vacations.

John, who was travelling with his wife, accepted the refund, saying they no longer feel comfortable flying with Sunwing.

“We opted for the refund,” he said. “We just don’t want to honour customer service like that with our business.”

John also claimed the inclement weather wasn’t the main issue. He said he was told that Sunwing had inadequate staffing levels.

“At around 4:10 p.m. several of us had been kind of demanding some answers from one of the Sunwing employees and he kept telling us that there was no crew here,” he explained. “He said, ‘There’s no flight crew.’ I said, ‘How could there not be a flight crew for a scheduled flight that was supposed to have left several hours ago?’

“If this was purely just a weather situation, who could fault anybody for that? That’s not what the issue is here.”

In a statement to CityNews, Sunwing admitted weather and staffing issues merged to create a perfect storm that led to the delays.

“Regrettably we have experienced significant flight delays due to the extreme weather event across Ontario this weekend,” the airline said. “The ongoing weather conditions impacted airport operations and have been compounded by staffing issues on the part of Swissport, our baggage handling contractor.

“Several flights were postponed until the next morning which led to departure times 18 hours beyond the originally scheduled times.”

Frustrations peaked when passengers on a delayed flight refused to get off a shuttle bus that was supposed to return them to the airport. Peel police confirm they were called to keep the peace, but no charges were laid and no one was escorted from the property...

Could happen again. Could be worse with this transit hub at Pearson, if they don't put in a solution for such a contingency.

Lounges for layover passengers. Shower facilities. Food. Drinks. And most important, space for them to wait, and wait, and wait, and wait.
 
In the news this week, was this incident(s) at Pearson, from this link:

Sunwing passengers say airline kept them 'in the dark' over 18-hour delays



Could happen again. Could be worse with this transit hub at Pearson, if they don't put in a solution for such a contingency.

Lounges for layover passengers. Shower facilities. Food. Drinks. And most important, space for them to wait, and wait, and wait, and wait.
I spent 19 hours in Atlanta between Sunday and Monday......explored every one of their terminals and can tell you there are no facilities like that....,no lounges, no showers and the only food outlet open between 11 pm and 5:30 am is the McDonalds in “E”.

If that is the situation in the airport that bills itself as “the busiest and most efficient in the world”.....not sure why it would be better/different elsewhere.
 
I spent 19 hours in Atlanta between Sunday and Monday......explored every one of their terminals and can tell you there are no facilities like that....,no lounges, no showers and the only food outlet open between 11 pm and 5:30 am is the McDonalds in “E”.

If that is the situation in the airport that bills itself as “the busiest and most efficient in the world”.....not sure why it would be better/different elsewhere.

I believe Atlanta has lounges in its long-distance international terminal. US airports have the tendency to have only one international terminal for all international arrivals and have planes travel to domestic terminals to pick up passengers. Atlanta is mainly a domestic connection hub, it has no need for huge facilities.
 
Some airline-specific lounges around the world are open 24/7 and have facilities like that, but you have to pay the extra $$$ to gain access. Icelandair in Reykjavik comes to mind.
 
I believe Atlanta has lounges in its long-distance international terminal. US airports have the tendency to have only one international terminal for all international arrivals and have planes travel to domestic terminals to pick up passengers. Atlanta is mainly a domestic connection hub, it has no need for huge facilities.
Spent half of my 19 hours in one of the two international concourses (they are E and F....I was in E most of the time) there was nothing open. The Delta lounge in E does have showers but closes at 11 and is only open to select Delta passengers (based on status and/or ticket type).....if there are showers/etc in F they are similarly in a restricted airline lounge.
 
Some airline-specific lounges around the world are open 24/7 and have facilities like that, but you have to pay the extra $$$ to gain access. Icelandair in Reykjavik comes to mind.
Air Canada’s Maole Leaf Lounge in Heathrow is spectacularly equipped with showers, clothes pressing, etc
 
Spent half of my 19 hours in one of the two international concourses (they are E and F....I was in E most of the time) there was nothing open. The Delta lounge in E does have showers but closes at 11 and is only open to select Delta passengers (based on status and/or ticket type).....if there are showers/etc in F they are similarly in a restricted airline lounge.

There are 3 lounges in the Int'l area of ATL (I've spent way too much time at that airport). Delta has one in both terminals. And there is a non-airline one in F. All will accept payment at the door. But yeah...they all close at 11 or 11:30. Really sucks.

That extra $40-$50 spend it worth it if you are stuck at the airport for 4+ hours. If you take the free food + alcohol (if you drink) it'll be worth about $30. Plus a shower, better internet and a comfy chair to have a quick snooze in is worth that extra $10-20.

Until they kick you out at 11:30 :(
 
There are 3 lounges in the Int'l area of ATL (I've spent way too much time at that airport). Delta has one in both terminals. And there is a non-airline one in F. All will accept payment at the door. But yeah...they all close at 11 or 11:30. Really sucks.

That extra $40-$50 spend it worth it if you are stuck at the airport for 4+ hours. If you take the free food + alcohol (if you drink) it'll be worth about $30. Plus a shower, better internet and a comfy chair to have a quick snooze in is worth that extra $10-20.

Until they kick you out at 11:30 :(
since I was flying on a first class ticket, i did not need to spend any extra money to enter the Delta lounge....but since the first 10 hours of my time there were spent either on a plane waiting to leave or inline trying to re-book passage to Toronto......with all that sorted out....the lounge was useless as it was already 11.

My personal situation aside, this line of discussion started because someone suggested that Pearson needs accessible shower/lounge facilities.....but those are useless if they are not open when people are actually of need of them.
 
My personal situation aside, this line of discussion started because someone suggested that Pearson needs accessible shower/lounge facilities.....but those are useless if they are not open when people are actually of need of them.

Another option is Good Life. For $15 you have access to the gym (including showers). $10 more for gym clothes. But closed at night.

Whichever you choose it will cost money. Airports do not want you sleeping there overnight and showering. If you add additional luxuries the airport will pass it onto the airline which will pass it onto every customer.

If a person believes it's their right as an airline passenger it is the airline that should be paying for a place with a bed and a shower...maybe it's called a hotel.
 
While the Sheraton Gateway Hotel is at Toronto's Terminal three, it is "outside" security and customs. See link.

Maybe the transit hub will have a hotel as well. Renting out rooms on an hourly basis, maybe. Hmmm. Don't they do that already? Renting out hourly?

Unfortunately, can't see them setting up separate, segregated floors in a transit hub hotel for regular, after security, and after customs customers served by separate elevators.
 
While the Sheraton Gateway Hotel is at Toronto's Terminal three, it is "outside" security and customs. See link.

Maybe the transit hub will have a hotel as well. Renting out rooms on an hourly basis, maybe. Hmmm. Don't they do that already? Renting out hourly?

Unfortunately, can't see them setting up separate, segregated floors in a transit hub hotel for regular, after security, and after customs customers served by separate elevators.
How about a hotel that uses your boarding pass as the key card?
 

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