k10ery
Senior Member
#1 cause of capacity reduction on Yonge is passenger assistance alarms.
#1 reason to have staff on the train is to rapidly (within a couple of minutes) determine if it's a real emergency or not, and the process for resolving it (passenger stuck in the door, medical like a heart attack, theft, or something else).
Until a computer can figure out why the passenger assistance alarm went off and begin a process which will solve it rapidly, staff will be on the train because it's far cheaper than holding up 40 trains while someone drives 20 minutes from a central location to solve a false alarm.
Good point. But it sounds like an argument for staff on the platforms, not on the trains - and only at peak times for that matter.
(Edit: You said roughly the same in your later post.)