That piece is platitude - like should we take this seriously?
Attitudes like that is highly problematical, especially when the claim can be challenged. Besides, if the changes/plans whatnot from 3 years ago had been effective, we won't be having yet another announcement along similar lines 3 years later (i.e. now).
As to being nitpicky - yes, but as a user of the system, I am fairly tired of the unwillingness to address the issues head on instead of being showered with platitudes (like the one previously quoted) - it's disappointing. It's like listening to the station announcements telling you to ride to rocket because it is "the better way" and then followed by one on service suspension because of signal malfunction. It'd be funny if it wasn't so tragic.
And speaking of signals - have additional resources been deployed on the ATC front? The current chief magistrate bragged about spending extra millions to spend up the work on Gardiner West, but I don't recall any herculean effort to do so on the Line 1. Telling isn't it?
AoD