As the city looks to transit to curb its car-dependent growth, Edmonton Transit boss Eddie Robar says improvements both big and small are required to get more people riding.
And a new report from Edmonton's Transit System Advisory Board agrees.
The report calls for improvements like partnering with sports agencies to encourage ridership on game nights, creating mobile payment systems and developing a reporting tool that tracks performance.
Robar says it's all about customer service.
"We can’t have a million different cars driving around the roads every single day,” he said in an interview. “When we look at the changes in the future, it’s really designing a system people want.”
http://www.metronews.ca/news/edmont...key-to-improving-edmonton-transit-report.html
Board wants to make Edmonton transit accountable to bus riders
Should I take transit? More than half of the people taking the bus or LRT today would say no, according to a new report released by the city Thursday.
According to surveys conducted quarterly at transit centres, only 44 per cent of respondents would recommend transit to a friend. Half of the 20,500 complaints received in 2015 were about the drivers either not picking up people who are waiting at a bus stop or not driving safely.
Edmonton’s transit advisory board released a detailed set of recommendations aimed at transforming that customer experience Thursday, including best practices from other North American cities.
They’re pushing Edmonton to make specific managers publicly responsible for the safety and cleanliness of transit centres; publicly post the on-time records for buses each day, month and quarter; and make a better system to upgrade training for any bus driver who receives customer complaints.
http://edmontonjournal.com/news/loc...ke-edmonton-transit-accountable-to-bus-riders