My issue lies with the assumption that VIA staff will be helping to transport the baggage. I have never seen this on VIA or any European rail operator. On every train journey I have ever taken this was the sole responsibility of the passenger to handle their own baggage and ensure that they can lift it onto the train whether at a high or low platform. I have never seen staff offer to help. Perhaps this was the case in the past, but I have only started traveling by rail in my adult life less than 10 years ago. I have linked the baggage policies of the foreign operators I am most familiar with.
My apologies if this is just needlessly rambling.
You’re welcome to bring up to 3 items of luggage on the train, at no extra cost. Here’s everything you need to know about luggage on trains.
www.nationalrail.co.uk
Fancy winter sports and travelling with skis and snowboard? TGV INOUI, INTERCITÉS, OUIGO, TER... Find out which luggage you can and can't take with you on your train journeys.
www.sncf-voyageurs.com
int.bahn.de