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David A said:
I am a regular transit user, but there are two big (for me) things putting me off using Arc. First, you have to pay to get the card and then you have to remember to tap off.

If I didn't have to pay to get the card, I would probably be willing to try it.
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You don't have to tap off if you're on ETS routes. You don't get charged extra, I've written a script to verify this.
Also, the card is $6 but you will likely save a lot of money with fare capping. With an Arc card, you don't have to decide ahead of time if it is cheaper to buy a bus pass or just buy tickets. You will automatically be charged the cheaper option.
Auto-reload is fantastic too. You don't have to do anything, your arc card will just automatically work until your credit card expires.
 
The location of the tappers continues to baffle me.
I was running to catch a train before it left at Stadium the other day and ended up boarding without paying because there isn't a single tapper between the entrance to the station and where the train ends. Frankly getting on my train was more important than detouring to pay first.
Whyyyy are all the tappers in the middle of the platform, it's so dumb!!

Has anyone been to another city that's done it this way, even one? I haven't seen it but I also don't get around that much.
 
JuliallThat said:
The location of the tappers continues to baffle me.
I was running to catch a train before it left at Stadium the other day and ended up boarding without paying because there isn't a single tapper between the entrance to the station and where the train ends. Frankly getting on my train was more important than detouring to pay first.
Whyyyy are all the tappers in the middle of the platform, it's so dumb!!

Has anyone been to another city that's done it this way, even one? I haven't seen it but I also don't get around that much.
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I talked with a city staff member about this when I made a similar complaint, and they stated that the ticket validators will eventually be replaced by card scanners. Apparently moving scanners based on user feedback is too expensive to do unless there's a serious issue with one, which is why they haven't scooted the current ones around in the meantime. Why they chose not to install more scanners while waiting for the validators to be phased out, I wish I knew.
 
CplKlinger said:
I talked with a city staff member about this when I made a similar complaint, and they stated that the ticket validators will eventually be replaced by card scanners. Apparently moving scanners based on user feedback is too expensive to do unless there's a serious issue with one, which is why they haven't scooted the current ones around in the meantime. Why they chose not to install more scanners while waiting for the validators to be phased out, I wish I knew.
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Holy…that’s a stupid and lazy decision. My gosh. These sorts of thinkers can only get away with this crap in government jobs. A job where you don’t have endless revenue doesn’t allow stupidity like this.

“…based on user feedback..”

You mean fixing the crappy job you did the first time is too expensive? My gosh.
 
I bought my Arc card this afternoon. It was easy! Walked over to the Central LRT station, found the Arc kiosk and used my credit card to purchase my Arc card and load $20 into it. I then went home to register my Arc card and all that. I look forward to using my Arc card for LRT trips to the Heritage Festival during the August long weekend and the Edmonton Expo in mid-September, not to mention using it for the Valley Line LRT when it opens sometime this decade.
 
CplKlinger said:
I talked with a city staff member about this when I made a similar complaint, and they stated that the ticket validators will eventually be replaced by card scanners. Apparently moving scanners based on user feedback is too expensive to do unless there's a serious issue with one, which is why they haven't scooted the current ones around in the meantime. Why they chose not to install more scanners while waiting for the validators to be phased out, I wish I knew.
Click to expand...
So couldn't they have just put the card scanners close to the ticket validators, which are fairly well located, in the first place?
 
David A said:
So couldn't they have just put the card scanners close to the ticket validators, which are fairly well located, in the first place?
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Once paper tickets are eliminated, I would expect ticket validator locations would receive Arc card readers. If they had co-located the validators with card readers, extra wiring would have been needed, which would have cost extra and would only end up being used for a few years when both fare products were valid concurrently. ETS did remove existing ticket validators to install the card readers that have been installed so far in some cases.
 
Where do you tap your Arc card in the Central LRT station?
1) On the pedway level between ATB Place and Commerce Place?
2) At the train level?
3) On the train itself?
 
It’s on the concourse level near where the ticket validators and ticket vending machines are. It’s not on the train or platform level.
 
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