reaperexpress
Senior Member
On a similar note, I've had lots of trouble at York Mills GO station due to the lack of wayfinding. First of all, the signposting from York Mills TTC station is terrible, leaving you stranded partway along the route with no signs indicating how to continue. But to be fair, the signposting is owned by the York Mills Centre, not GO, so that's not directly their fault.
But what is entirely in GO's control is the bus platform assignments. How are people supposed to figure out what platform their bus will be at? I had a meeting at Scarborough Centre one morning, so I tried to take the 92 eastbound from York Mills station. In the terminal building there is a sign showing the layout of the terminal, but the platforms are not labeled and it says "visit gotransit.ca for details" - which I couldn't do since I don't have data on my phone. (And looking it up now, the platform assignments don't seem to even be on the website anyway). So I walked around the entire terminal reading the route signs for each platform and none of them had the 92 eastbound, though I noted that the first and last platforms were missing a sign. I asked a guy standing at the last platform if this was the bus to STC and he said 'yes it's the bus to Oshawa' (the 92 continues to Oshawa after STC). But when the 92 came, it actually served the first platform and drove right by me. So I had to take the TTC to STC instead and was therefore late for my meeting.
Then confusingly when I did the same trip a few weeks later, I stood at the first platform and the bus drove by me again, instead serving the last platform. Fortunately in that case I was able to catch the bus by running across the bus roadway to reach the other platform.
But what is entirely in GO's control is the bus platform assignments. How are people supposed to figure out what platform their bus will be at? I had a meeting at Scarborough Centre one morning, so I tried to take the 92 eastbound from York Mills station. In the terminal building there is a sign showing the layout of the terminal, but the platforms are not labeled and it says "visit gotransit.ca for details" - which I couldn't do since I don't have data on my phone. (And looking it up now, the platform assignments don't seem to even be on the website anyway). So I walked around the entire terminal reading the route signs for each platform and none of them had the 92 eastbound, though I noted that the first and last platforms were missing a sign. I asked a guy standing at the last platform if this was the bus to STC and he said 'yes it's the bus to Oshawa' (the 92 continues to Oshawa after STC). But when the 92 came, it actually served the first platform and drove right by me. So I had to take the TTC to STC instead and was therefore late for my meeting.
Then confusingly when I did the same trip a few weeks later, I stood at the first platform and the bus drove by me again, instead serving the last platform. Fortunately in that case I was able to catch the bus by running across the bus roadway to reach the other platform.