khris
Senior Member
Bell likes to do this. They have to inform you that you are losing your existing plan. However, most of the time they do not. Half the time the reps are so out of touch, they don't even know that your plan is going to change with an upgrade of services.Just venting my recent experience: I have a grandfathered Bell account with unlimited bandwidth. Recently my old modem broke down and Bell said they could send me a new home networking modem instead. Somehow I wasn't thinking straight, agreed, then found out my account type had changed and I lost my grandfathered account. So I argued with them for days but they said it was impossible to change back. I was basically screwed out of my unlimited account.
Here's my recommendation to anyone screwed over by Bell - send an email to Kevin Crull or Andre Oulimar (firstname.lastname@bell.ca). These guys are higher up on the Bell chain and are seemingly more sympathetic to the average user. I emailed and got a response quickly saying that he would give me back my old plan (and let me keep the modem). So now I get to keep my old unlimited account.
Of course, I probably shoudl have just taken the opportunity to switch to TekSaavy altogether, but I'm just lazy and have been with Bell since forever.