I wonder whether TTC has an internal 'knowledge management' system for documenting these unusual what-if's as they come up and issuing clarifications/experience sharing to their staff generally.
That's a very good question, to which I can only answer: "They used to". But the days of accountability seem to be receding, not progressing.
On the other hand, some staff excel at taking the initiative to 'make things right'. Case in point, GO obviously has some issues, not always theirs directly, as in the case of Onion Station, which as I've made clear in another forum, is a freakin mess downstairs, far worse than it needs to be.
There was some dispute with another poster on the legality of using the steps from the Union GO bus terminal up to the northernmost platform, and across west to a doorway which 'magically' deposits you on the Skywalk right in line to catch the UPX.
So passing there a few hours back, I asked one of the service agents in the bus station. (gist) "By all means that's legal, and you don't need to have a ticket to use it if you aren't loitering, and we now *recommend* that you use that path, because (wait for it) downstairs over in Union it's a chaotic nightmare". I told her about the difference of opinion in this forum, and she laughed. (gist) "One of our supervisors was trying to tell us that too, but then the word came from on high that we were to promote it. Go over and see the notice we had them put up at the base of the stairs" (the next building over on the bus platform). Sometimes...*often* it takes the intervention of those on the front line to know what's best, and indeed, the arrows and directions to UPX are large and plain to see now at Onion Bust Despot.
Taking minor issues to court is generally ineffective at changing the institutional viewpoint, even if you win.
It gets even worse than that, once the legal op handling the cases gets wind that you're going to argue the wording of the Bylaw, they pull the case, usually just before you go into court. Be prepared for that, and to let them know: "I was half expecting that, that's why I'm posting what happened and how to argue it on the web, for all the others to see." And watch their reaction. Priceless...
Or maybe management sucks at passing down this kind of information?
The detour mess at Onion appears to be exactly that. The GO staff I've talked to are pulling their hair out, it's the City's call, and the City is doing dick to assist the hapless contractor who evidently hasn't a clue on how to post *legible and understandable* directions for the public.
Someone, somewhere, has to realize that directions are a language, and if you're not good at it, hire in a professional who is. If the City is falling down on their contractual obligations, (and apparently they are) then GO, the TTC and VIA should collectively hire in a professional team for the job, and bill the City.
