That scenario is your own fault. We don't need hand-holding and babysitting for people gawking at the terminal for their balance, fishing around in their pockets for fare, or blocking the doorway asking the driver for directions, take some responsibility for once.
Do you see that though on systems that do show the balance? I didn't see any such delays on London farelines, and I can't recall what the buses showed, as I don't think I glanced at it.
Yes, there's been years of discussion on this, but this the FIRST time there's been any actual semblance of proof.
First? The oldest reference I found was the 2010 article, and there was a long discussion of that here in this very thread! And TTC has been tweeting the heck out of the issue in the last couple of years - I'd be shocked if there was not one single mention of them here.
There's nothing new here, that reading through the thread before posting, or a little googling wouldn't have found.
Imo this lawyer is mainly in it for the settlement money.
If that was true, then he'd be filing a libel suit against you - though I guess if it was true, you'd win; but as it's quite clearly not true to anyone who spent 20 second doing any research then he would win - except he'd have no interest in the money. Hmm, Catch-22.
Trust me, it's a pretty eye opening experience seeing things that are so much more advanced than ours in place for years. It's almost like north Koreans walking south.
Some city's are ahead on some ways. London is ahead on Oyster in some ways, but look how long it's taken to get their commuter network integrated properly, and how difficult it is to load online compared to Presto. On other issues, they still haven't figured out how to air-condition some of their trains, even with new rolling stock. And as far as accessibility - they are miles behind Toronto, and honestly don't look like they've done much in the last decade, other than at stations they've had to rebuild for new lines.
Montreal has much better fare integration with commuter, but the fare card is a disaster, with no cash balance, no ability to load online (unless you buy a physical card writer), and the requirement to pre-purchase tickets (or passes) on each individual system you ride; but with a limit of only being able to handle (3) different systems per card. And then there is there disastrous lack of Metro expansion, with Montreal not adding any new stations in near 30 years, and nothing imminent (well, the Anjou extension has been imminent for 35 years now ... so who knows). It's only the province that has forced some limited expansion outside of Montreal. And accessibility ... it's happening - they'll be done all the existing stations by about the year 2190 at the current rate.
New York ... so many issues. Where do you start?
Bangkok - construction of the entire system is stalled, between the corrupt government, and various other issues. And look at some of the bizarre transfers between the existing Skytrain lines and the newer Subway line. And fare integration?
Seoul - I'm not sure I've seen such public drunkenness anywhere at 7 pm in the evening - and these weren't hobos, but guys in business suits - or what that looks like once you are drunk. The lack of proper ventilation and air-conditioning in some of the stations is dreadful in the summer. And surprisingly in-frequent off-peak service. Accessibility in some ways is very good, with elevators at most (all?) stations, but some of the (long) connecting passages aren't accessible, and unless something has changed recently, seems non-existent on buses. I don't recall seeing smoking in subway washrooms, but based on what I saw/smelled in the airport (with women being the worst offenders), I'd have to think that happens to - hard to believe in this day and age.
Paris - haven't spent much time on this, but the amount of graffiti within operating stations was surprising. The RER was surprisingly infrequent at times on a weekday, even though I never went any further out than the 10th arrondissement, and not late at night! And the ticketing system seems prehistoric compared to Presto and even Oyster - though there are now plans to do something about that. But they seem behind even Toronto.
Chicago - again, where do you start? Well, there was the warning not to travel on a certain line past a certain station because of my skin colour ... which seems rather extreme.
It's all nice that City X has better ticketing, and City Y has more lines, but does that matter when you have the kind of racism that still exists in the USA, or even the UK and France? And South Korea seems more racist than them all, and doesn't even have laws forbidding discrimination based on skin colour! I know less of Thailand - but a person with us who spoke Thai quickly noticed Thais being charged one rate, and another for 'farang', with signage to that effect with the derogatory language. And of course, the subway might be quick and clean, but who wants to live in a military dictatorship, where they can put you away for even mentioning the truth that everyone knew, that the puppet-king was a mentally-impaired almost-vegetable wired to life support. Let alone making political comments!