Panzerfaust
Active Member
I posted this on the Transit Toronto group on February 28th, but I figured I would showcase the ineptness of the TTC's web designers on here as well.
Backstory: as many of you should know, the University-Spadina subway is closed until noon today from St. Clair West to Union for track replacement. As you also know, this is a major announcement which will affect many, many people. As such, it is understandable that the TTC would put a link to this important announcement on their homepage, and they would make it rather visible. There's only one problem, that being that the link is broken... and has been since they first posted it on the night of the 27th.
I noticed this during the early afternoon on the 28th, but I found out later on from my friend that she had noticed it go up sometime on the evening of the 27th and hadn't been able to access it then. It seems that the web developers placed a \ where there should have been a /, causing a Page Not Found error. Obviously, this is a very bad thing, as a person with little knowledge of technology whom is trying to check the announcement would be utterly clueless. It blows my mind that they wouldn't even bother to click their own link to make sure it works, but that is neither here nor there.
Being the good citizen I am, I immediately shot off an email to the tech support address on the error page. I received a response within an hour, quite impressive really. The response? Apparently the City of Toronto developers don't maintain the TTC pages. That's right, the address on the error page isn't even the right one. The guy who responded said he was forwarding it to the TTC developers though, so I figured all was good. In the meantime, I looked all over the TTC site and saw that there is, in fact, no way to get in contact with the people in charge of the site. Wonderful.
It has now been nearly three days since I sent the email. The link has still not been fixed. That's right, a matter of switching a single character in order to allow people to access a very important announcement has still not been fixed after three days. I refuse to believe that I was the only one who noticed, because that just seems implausible, so I'm assuming they had at least a few other people contact them.
This is utterly ridiculous. Honestly, we all know their website is an abomination, but apparently their web developers aren't even willing to make their links work right after receiving complaints. I plan on emailing Mr. Giambrone about this, but I figured I'd just get this out there to the people on here as well.
Backstory: as many of you should know, the University-Spadina subway is closed until noon today from St. Clair West to Union for track replacement. As you also know, this is a major announcement which will affect many, many people. As such, it is understandable that the TTC would put a link to this important announcement on their homepage, and they would make it rather visible. There's only one problem, that being that the link is broken... and has been since they first posted it on the night of the 27th.
I noticed this during the early afternoon on the 28th, but I found out later on from my friend that she had noticed it go up sometime on the evening of the 27th and hadn't been able to access it then. It seems that the web developers placed a \ where there should have been a /, causing a Page Not Found error. Obviously, this is a very bad thing, as a person with little knowledge of technology whom is trying to check the announcement would be utterly clueless. It blows my mind that they wouldn't even bother to click their own link to make sure it works, but that is neither here nor there.
Being the good citizen I am, I immediately shot off an email to the tech support address on the error page. I received a response within an hour, quite impressive really. The response? Apparently the City of Toronto developers don't maintain the TTC pages. That's right, the address on the error page isn't even the right one. The guy who responded said he was forwarding it to the TTC developers though, so I figured all was good. In the meantime, I looked all over the TTC site and saw that there is, in fact, no way to get in contact with the people in charge of the site. Wonderful.
It has now been nearly three days since I sent the email. The link has still not been fixed. That's right, a matter of switching a single character in order to allow people to access a very important announcement has still not been fixed after three days. I refuse to believe that I was the only one who noticed, because that just seems implausible, so I'm assuming they had at least a few other people contact them.
This is utterly ridiculous. Honestly, we all know their website is an abomination, but apparently their web developers aren't even willing to make their links work right after receiving complaints. I plan on emailing Mr. Giambrone about this, but I figured I'd just get this out there to the people on here as well.
