But the construction hasn't harmed Neo, so far as I can see, and they were perched right on the edge of the hole for a year or two. I think the contrast with Neo reveals why Oliva didn't succeed. I visited Oliva a few times and wanted them to succeed but I was mostly disappointed. The coffee was average and I was always served in to-go cups, even when I was staying: I don't like drinking out of cardboard if I don't have to, and it feels wasteful and out of sync with the times.
The decor was high quality but strangely cold and sterile, with hard surfaces and oversized furniture that reminded me of a cafe at a train station. Finally, the food, which is what I though was going to be their niche, also wasn't very interesting: usually just a handful of sandwiches and wraps in a mostly empty fridge next to some soda and water bottles. There's a shortage of good non-chain lunch spots in the area so I feel like this opportunity was wasted. Someone needs to step in and become Toronto's Pret-a-Manger.
Coffee shops in walking-distance like Neo, Rooster, Black Canary, Arvo, Fahrenheit, Poet Cafe, St. Lawrence Cafe, and two Balzacs all have better coffee and a more welcoming atmosphere, in my opinion. And all of them are perpetually busy.