On look; the stores of my childhood/teens were incredibly ugly (yellow/brown colour scheme, succeeded by pastels of green/pink) I have no lament for either; the current look has its own problems, I'd prefer it was 'warmer', but w/e.
As to juice, I simply think on a hot, sticky morning, I'm not always up for a warm beverage, and since I don't want to start my morning w/pop; fresh OJ would be nice. In this age of mechanized peelers/juicers, you don't need to upskill your staff that much. Just charge $4 for a small GLASS of OJ and we're good. Their bottled stuff is hopeless, which is why they need something much, much better.
As to food, outside of the baked goods category I don't think Tim's ever served edible food. I've tried it exactly twice in my life. Once when I was just starting to work FT and taking an evening class at the same time that I had to get to 1-hour after work.....and I wanted something I could grab on the way.....I tried the chili. It looked like dogfood, and while I'm no expert on what dog food tastes like, I feel confident it doesn't taste much better. I could get past the second spoonful before tossing it and going hungry.
I also tried their sandwich once when visiting someone in hospital on a busy day. The bread was awful, the condiments awful, the meat awful it was again a 2-bite waste.
I think they'd be better off abandoning the non-baked goods food program, at least outside of breakfast stuff and concentrate on getting the rest right.
