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Transit takes a hit on Twitter: We even like the airlines more
http://news.usc.edu/75039/public-transit-is-less-popular-than-irs-on-twitter-2/
Twitter has not been kind to public transit, a recent USC study shows.
The nation’s top agencies earn more ire on the social media site than airlines, evoking as much disdain as police departments. Many systems had more angst directed at them in 140 characters than did the Internal Revenue Service.
The USC study, published in the Journal of the American Planning Association, used algorithms to analyze 64,000 comments on Twitter about public transit agencies, as well as police departments, parks and airlines.
...
Vancouver’s Translink system fared the best, followed by Portland’s TriMet and Toronto’s TTC systems, which all had more positive Twitter sentiment on average than the other transit agencies.
http://news.usc.edu/75039/public-transit-is-less-popular-than-irs-on-twitter-2/
Twitter has not been kind to public transit, a recent USC study shows.
The nation’s top agencies earn more ire on the social media site than airlines, evoking as much disdain as police departments. Many systems had more angst directed at them in 140 characters than did the Internal Revenue Service.
The USC study, published in the Journal of the American Planning Association, used algorithms to analyze 64,000 comments on Twitter about public transit agencies, as well as police departments, parks and airlines.
...
Vancouver’s Translink system fared the best, followed by Portland’s TriMet and Toronto’s TTC systems, which all had more positive Twitter sentiment on average than the other transit agencies.