fighting back?? really? do you know their union agreement? If someone has access to it, post it, but, I'm sure they are allowed to take breaks. If they are not, maybe they need to have that written in their contract. I'm not trying to be difficult, but, we are talking about bus drivers..really, what kind of reception do you expect?
and videotaping don't prove squat, need I mention Rodney King? Whether I agree if the cops were guilty in that case or not, they were judged not guilty.
None of the video evidence I've seen on youtube or on TV even remotely proves your point that the ttc gives bad service. If I were to go to 100 Mcdonald's restaurants and not get a smile at 3 of them and I videotape it, does that mean all the employees are terrible?