Had a family member get 'declined' on a streetcar the other day with plenty of balance. Serious issue--they say if readers are out of service you ride free, but to an operator, surely 'declined' cannot be easily distinguished between a lack of funds and a technical issue?
Well, that actually seems to be a common problem (from Twitter):
Declining Valid Fares:
"$26 on
@PRESTOcard "epurse" but every turnstile declines. One broke turnstile is open & everybody uses it. Bad system that costs millions."
@shawnmicallef @PRESTOcard Filling "epurse", CHARGED and turnstile declines. Ask for help from collectors, accused of theft. I cry often.
Nice
@TTChelps ticket person let me through because my
@PRESTOcard was again not working. $20 and works 1/4 the time.
@TTChelps my Presto hasn't worked both times I've tried using it at dufferin. Could it be my card is too old? Because there is enough funds
Odd. Couldn't tap in for UPX cause of mystery unpaid
@PRESTOcard charge. But same card is carrying balance bigger than this supposed charge
@PRESTOcard My online account isn't activated because I can't tap it with $0.10c left. I've been using it for over a year w/ reload kiosks.
Despite having money on my presto card, it was just declined on the streetcar, so I had to get off, go buy tokens, and wait for another one
My
@PRESTOcard has been declined at my first attempt to use it. Conductor of 514 #4000 was rude and didn't help at all
@PRESTOcard Prestocard crape new way to suck our blood , can't use it at Eglinton station I have to pay cash , luckily 504 is free
@PRESTOcard @TTCnotices my
PResto card has $18 on it but was repeatedly declined today at royal york station :/
In addition to...
Setup woes:
I got a
#presto card and I am 100% sure it's easier to order, setup and activate a credit card than it is to get on the flipping subway.
Improper Charges:
@PRESTOcard @TTChelps why's my card activity NOT reflecting where I actually took TTC? Pls see pic; I wasn't by St Clair W at all that day
Hey
@PRESTOcard this wasn't me, I didn't take TTC on Fri and was nowhere near College & Beverley. My card is in my wallet. What's going on?
Hey,
#prestopain users, unclear if this is one-person issue or systemic; check that you weren't billed twice!
#ottcity #octranspo
@MoggyBee Billed 4x for
@PRESTOcard monthly pass. Said it was "impossible" and were very quiet when they looked at account.
#Visa fixed it.
@JSlighte @PRESTOcard Error message when ordering online but charged for it? They pretty much told me to follow up w/ my bank on my own
#smh
@PRESTOcard Web order charged 2X, not completed. Call to re-order. 13 days, no card. Call. Told to buy new card & call again. Sound right?
@PRESTOcard you took my $ for auto-reload, didn't apply it to my card, and now your customer service reps tell me to just use cash. Nice.
Broken Reload Machines:
Im usually a big fan of PRESTOcard until today when I'm stranded at Islington Station because both machines re down..
@jchianello most
@OCTranspoLive @PRESTOcard readers down today. FYI that account is automated. Real people at
@OC_Transpo
Went to 5 different TTC locations to load my
@PRESTOcard and NONE of the kiosks worked. Thanks for nothing jerks.
@PRESTOcard so NONE of the machine's work @ ANY
@TTC locations tried King, Main, Broadview & scarbough centre station was told down 4 weeks.
I take transit a few times a week & yet this is not an unusual sight. Disappointing & hope it's resolved asap.
@PRESTOcard (Image of broken reader attached)
@PRESTOcard so NONE of the machine's work @ ANY
@TTC locations tried King, Main, Broadview & scarbough centre station was told down 4 weeks.
@PRESTOcard machines at the entrance of Islington subway aren't working.
@TTChelps booth agent won't let you go to the inside one to load up
@PRESTOcard @TTChelps every Presto reload machine I could find
@unionstationTO is out of service. How is this possible?
*Many more complaints about broken reload machines this week*
Broken Auto-Reload:
@PRESTOcard you've pushed my patience too far. The random auto load contract cancellation, I fix it, it still isn't fixed.
.
@PRESTOcard Augh! I'm done dealing with this! I'm going for a walk. After all, not like I can use my Presto Card again for 24 hours!
Cards Not Delivered:
@PRESTOcard when you pay $66 for a card/credit over a month ago, don't get it, and then get run around multiple times by customer service
Thank you
@PRESTOcard for wrongly charging me for 2x cards & making me run around for 3wks trying to get my $ back.. Then never return it.
Others:
3 days later, I’m finally “allowed” to update my
@PRESTOcard autoload payment information. What a joke.
@janineisa_belle @PRESTOcard [PRESTO is] literal garbage. It was such a bad urban planning choice to begin with & the implementation is a disaster
@jchianello most
@OCTranspoLive @PRESTOcard readers down today. FYI that account is automated. Real people at
@OC_Transpo
Someone who likes Presto:
Traveled from downtown Toronto to Richmond Hill via TTC/YRT/Viva. Less convoluted than I thought. OMG do I actually like the
@PRESTOcard?
@shawnmicallef @PRESTOcard Strange. It works flawlessly in Durham region. I use it all the time.
