Exactly! Not one of them have pointed out how shouting at piles of garbage doesn't solve the problem. Or how touring a TCHC building doesn't fix anything.
I'm stunned that none of the candidates (that I'm aware of) have proposed a customer service initiative in their platforms. It's the ONE THING that Ford points to that has popular appeal that no one else has touched him on yet. Any one of the candidates could blow him out of the water just by promising to review and improve 311 response.
Seriously, their campaign teams shud assign someone to watch this thread and a couple of others on UT. They could learn so much.