Cross post
TTC piloting two new accessibility features
August 9, 2023
As the TTC continues to work towards increasing accessibility for all customers, it has begun piloting two new technologies across the system.
The first, a subway-style, rear-door exit chime on new hybrid-electric buses, gives customers who experience low vision an audible cue that doors are about to close. The second pilot is the Contactless AccessTM elevator app at select subway stations, which allows customers to control elevators at certain stations, providing a quick, sanitary, and touch-free experience.
Beginning this month customers will hear a three-tone rear-door exit chime on select buses, similar to the chime heard on subways. This sound will be embedded in all New Flyer hybrid-electric buses, purchased as part of the TTC’s transition to a zero-emissions fleet.
The TTC has begun taking deliveries of 134 forty-foot, and 68 sixty-foot, New Flyer hybrid-electric buses, which will operate from the TTC’s Mount Dennis Division, serving customers in North York.
After testing the effectiveness and performance of the rear-door exit chime system, the TTC expects to make it a standard feature on all future new vehicles in its bus fleet.
The Contactless Access™ elevator app pilot project allows customers to use their smartphone to control elevators, providing a touch-free experience, especially for customers with disabilities, seniors, and those who may be carrying large objects or pushing strollers.
Stations included in the pilot project are Finch, Kennedy, Kipling, Union and Vaughan Metropolitan Centre stations. Customers will need to download the free Contactless Access™ app from the Apple App Store or Google Play, either before getting to the station, or by using the TCONNECT Wi-Fi network, available at all subway stations. They can also scan the QR code posted at any of the elevators included in the pilot.
The app uses Bluetooth Low Energy technology to allow wireless control of elevator buttons from up to 10 feet away, and does not require customers to be connected to WiFi or a data network to use the app. No personal data will be collected or stored by the app. Use of the app is optional, and customers can also continue to use the existing buttons to control elevators included in this project.
The pilot will run until Sep. 30, 2023. Customers can provide feedback by completing a Suggestion Form in the Customer Service section on ttc.ca, by calling 416-393-3030 or emailing
accessibility@ttc.ca.
