I think you are being a bit overly generous. If an operator manhandled (personhandled?) a passenger today, I think it is very clear what the response from management, the media and the noisy voices who claim to speak for everyone, would be.I don’t think it will fly to ask operators to escort people off vehicles. Look, I get it: it undermines our collective trust in society when people fare-jump or flagrantly violate rules, but I think many operators would not feel safe confronting or enforcing compliance. Who knows how the person will respond? Moreover, it’s really unclear that you will get support from management if things go south, not to mention that there is a noisy subsection of commentators who would be anti-enforcement, and who would try to drive debate/responses. It’s really a no-win.
I think the best operators could do is call transit control or the TPS and ask for someone to come. I can only imagine that from a logistics situation that’s complicated: do you run your route and TPS/Transit Constables try to intercept you along the way? Do you simply stop your vehicle and wait, thus inconveniencing hundreds of users?
I don’t have a solution. It really would be better if we avoided this situation in the first place.