I was in Boston recently and noticed some bus stops with two-piece E-ink displays. One part had next stop information and the other had service information related to that stop. I thought it was an excellent use of technology, and something Toronto should strongly consider, even knowing that retrofitting thousands of stops is a long-term process (maybe we could start with the routes most prone to service diversions?)
Maybe the above idea wouldn’t work because of vandalism; I did notice far, far less homelessness and vandalism in Boston, and a far better quality and upkeep of public spaces than Toronto, so…
EDIT: at the end of the day, relying on individual employees to take pride in their work appears to be a fools errand in large organizations. Far better to automate (some) things and remove humans from the loop entirely.