Regarding arc, it has caused some change in ETS product purchasing, whereas in the past you bought your pass by the 1st and the money flowed in, now it's more pay as you go, Ie: If I take a week off work, I'll buy a weeks less and the cash flow into the city is changed.
I've yet to be fare checked over the entire summer despite the announcements and massive increase in Patrols, yet policing/peace officer costs must be thru the roof with all the increased security with what offset exactly. System seemed pretty good since Taste and the Folk fest (which really worked well, yet how so for other parts of the city trying to get there?), but how long can it be maintained and the cost?
That video is not a ride generator for sure (my uncle in NJ was shocked, "Is it really that bad"?), and thus may scare off those who have a transportation choice and the problems aren't everywhere right now, but wait until the seasons change...